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Customer experience management
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61	Repremiumization: The way up for Europe’s telcos As consumers depend more on their networks, network operators have an opportunity to restore the premium value and perception of the service they provide. By Laurent-Pie Add to Reading List Source URL: www.bain.de Language: English - Date: 2016-07-22 06:25:38 Technology Telecommunications systems Digital television Computing Network architecture Customer experience management Business software Technological convergence Customer experience Triple play Wireless local loop
62	Chartered CPD Programme: Members (MCIM) and Fellows (FCIM) Reflective statements Reflective statements are used to measure the outputs or value of learning, rather than the inputs or content. As a professional marketer Add to Reading List Source URL: www.cim.co.uk Language: English - Date: 2016-06-29 04:15:04 Marketing Economy Customer experience management Brand management Management Touchpoint Customer experience Value proposition Digital marketing Consumer behaviour Educational technology Brand
63	WE’RE THE CINEMAGOERS Introducing 77% of the UK population Cinemagoers are active, out and about, spending time with friends and family, hungry for new ideas and shared experiences. Old or young, they set aside time to Add to Reading List Source URL: www.dcm.co.uk Language: English - Date: 2015-12-10 07:59:07 Brand management Customer experience management Touchpoint Movie theater English-language films
64	RESERVATIONS AND DISTRIBUTION SERVICES \| ANCILLARY REVENUE SERVICES Add to Reading List Source URL: www.navitaire.com Language: English - Date: 2016-03-30 18:52:56 Marketing Travel technology Airline tickets Economy Business Business software Customer experience management Accenture Navitaire Loyalty program Computer reservations system Amadeus CRS
65	A Study of Speed Mismatches Between Communicating Virtual Machines Luigi Rizzo, Stefano Garzarella, Giuseppe Lettieri, Vincenzo Maffione Dipartimento di Ingegneria dell’Informazione Università di Pisa Add to Reading List Source URL: info.iet.unipi.it Language: English - Date: 2016-02-05 03:40:25 Network performance Software engineering Computing Concurrency control Economy Customer experience management Queueing theory Event Latency Throughput Monitor
66	Microsoft Word - FECMA - Customer Focus and Credit Management - Chapter 6.doc Add to Reading List Source URL: www.fecma.eu Language: English - Date: 2015-02-20 08:39:50 Economy Marketing E-commerce Customer experience management Credit Credit control Loyalty business model Point of sale Customer experience Customer relationship management
67	Section One: The Future of Customer Experience The Five CX Keys to Engage the New "Millennial Behaviour"  Understand the expectations of customers slowly adopting "Millennial behaviour”, a new way of living and cons Add to Reading List Source URL: customerexperience.fintecnet.com Language: English - Date: 2016-07-25 11:21:42 Marketing Economy Business Customer experience management E-commerce Consumer behaviour Customer experience Customer service Customer relationship management Omnichannel Customer satisfaction New product development
68	Microsoft Word - 20130415_AGB DB Rent Fahrradvermietung Eng_NEU.doc Add to Reading List Source URL: www.dbrent.de Language: English Economy E-commerce Money Finance Customer experience management Business intelligence Credit cards
69	What is Value Management? (And why you should care) November 2012 A position paper from an open group of value management practitioners and consultants. (See final page for participants.) “The final question needed in Add to Reading List Source URL: customervaluefoundation.com Language: English - Date: 2013-03-08 23:46:05 Marketing Economy Pricing Customer experience management Value-based pricing Value Management The Value Model Value proposition Business value
70	No.KPG Goverrnnent of India Ministry of Personnel, Public Grievances and Pensions Department of Administrative Reforms and Public Grievances Add to Reading List Source URL: darpg.gov.in Language: English - Date: 2016-03-23 01:41:23 Customer experience management Economy Government of India Centralized Public Grievance Redress and Monitoring System Ministry of Personnel Public Grievances and Pensions Cabinet Secretariat of India Sevottam Government Grievance Petitioner Grievance redressal

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